Panasonic Battery Service Commitment: pre-sale, in-sale, after-sale.
Panasonic battery pre-sale service:
Actively do a good job in product publicity, mainly according to the use and needs of customers, to provide the best products with excellent performance and price. According to customer needs, provide a variety of designs, including battery configuration issues and battery rack design according to customer site conditions.
Our principle is that as long as you put forward the problem at hand, we will do the rest of the work.
Panasonic Battery Sales Service:
All the batteries sold will be delivered to the designated destination according to the customer's requirements, so as to maximize the customer's approval.
Panasonic battery after-sales service:
1. For the batteries sold, we set up Customer Archives to implement tracking services.
2. After the battery is sold, telephone tracking is carried out at any time, and a thorough inspection (UXL series) is carried out at least once a year, and battery usage is reported to customers, so that customers can rest assured.
3. Provide solutions within one hour when customer complaints occur. Include site recovery plan and return processing plan until customer satisfaction. The aim is to minimize customer troubles.
4. Normally, the returned batteries will issue a test report within two weeks of arrival, which is the responsibility of our company. For non-battery reasons, we will issue a corresponding report to guide the use of customers.
For non-company products, our company will also provide joint and several services according to customer needs. That is to provide customers with inspection, training and other meaningful work. In order to solve customers'worries and ensure the normal operation of batteries on the Internet.